Out of date info on latest email

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  • Updated 3 years ago
received email from info@newsletters.trendmicro.com dated June 9th with old serial no.asking to complete survey as I have not renewed. I did renew and received confirmation email dated May 6th. Need confirmation that am covered for the next 12 months and confirming serial number. Could not find relevant topic on web site.
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Posted 3 years ago

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Checking on your subscription, there are two Serial Numbers under your account and both were purchased on a retail store. First Serial Number expired last May 8, 2016 and second Serial Number will expire on May 6, 2017. An email notification was received because it was not treated as a renewal but treated separately. I suggest for you to disregard the email notification and not to worry since your machine is protected.

To check your subscription, you may access MyAccount.

Hope this helps.

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