Operates too slowly. How can I fix this?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Just had software installed, and now my whole system operates at a much slower speed. How can I fix this?
Photo of tcstevenson3


  • 70 Points
  • unhappy

Posted 3 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,454 Points 20k badge 2x thumb
Hi Stevenson,

If you want help, you must us provide some more info.
Witch OS are you on.
Witch TM version
What kind of PC
Witch software have you installed, when this slowdown happened?

Kind regards,
Photo of TM_L

TM_L, Official Rep

  • 15,760 Points 10k badge 2x thumb
Hi Tom, thank you for the reply.

Hi @tcstevenson3, thank you for your new purchase of Trend Micro Security and I totally understand your frustration. 

For your poor computer performance issue, please check your computer meets the system requirements first:
System Requirements for Trend Micro Security 2017
Programs to remove before installing Trend Micro Security

After checking, you can refer to the link below for detailed steps to use Trend Micro Performance Tuning Tool:
Resolving performance issues using the Trend Micro Performance Tuning Tool (TMPerfTool)

After trying the above troubleshooting steps, if you still encountering the performance issue, could you provide a bit more detail (e.g. high CPU or memory usage, it takes 5 mins to opening the browser, freeze when using Microsoft Office Program, and also the information Tom mentioned... etc), so we can understand more background before recommending a solution. Thanks!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.