Operates too slowly. How can I fix this?

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  • Updated 2 years ago
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Just had software installed, and now my whole system operates at a much slower speed. How can I fix this?
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tcstevenson3

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi Stevenson,

If you want help, you must us provide some more info.
Witch OS are you on.
Witch TM version
What kind of PC
Witch software have you installed, when this slowdown happened?

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thank you for the reply.

Hi @tcstevenson3, thank you for your new purchase of Trend Micro Security and I totally understand your frustration. 

For your poor computer performance issue, please check your computer meets the system requirements first:
System Requirements for Trend Micro Security 2017
Programs to remove before installing Trend Micro Security

After checking, you can refer to the link below for detailed steps to use Trend Micro Performance Tuning Tool:
Resolving performance issues using the Trend Micro Performance Tuning Tool (TMPerfTool)

After trying the above troubleshooting steps, if you still encountering the performance issue, could you provide a bit more detail (e.g. high CPU or memory usage, it takes 5 mins to opening the browser, freeze when using Microsoft Office Program, and also the information Tom mentioned... etc), so we can understand more background before recommending a solution. Thanks!

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