We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Welcome and thank you for joining the community! It may sound silly but you may want to check if the iPhone is connected to the internet. Another suggestion is that you can try closing the app and check if you can now skip the Terms and Conditions part and use a trial version for now. After that step, you can try out the guide below on how to run the full version: