OOPS DOWNLOAD

  • 1
  • Problem
  • Updated 9 months ago
  • Acknowledged
I just spent an hour or so reloading the same software I already had on my system. I just renewed my subscription. The e-mail said I was entitled to the newest version so I downloaded it. It down loaded and installed the older version (15.0.1163), restarted and then updated 1163 to 15.0.1212. Somewhere along the line the download program should have indicated I already had the newest program already installed.
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sfjohnston

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Posted 9 months ago

  • 1
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TM_Pat, Employee

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Hello sfjohnston,

We're sorry to hear of your experience.

We completely understand your sentiment about this experience of yours. We'll try to do better by the next release to avoid this kind of scenario.

If you have any other concern or question, please let us know.

Regards,
Pat
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sfjohnston

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Awesome, thanks for the update and Happy Holidays
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TM_X, Alum

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Happy Holidays from Trend Micro Community, sfjohnston! :) 

^X