ontvangen e-mails over verlopen abonnement op 19 februari. de website geeft verval datum 3 april 2017

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 E-mails ontvangen over verlopen abonnement op 19 feb. Als ik op de website de verval datum opzoek krijg ik als verloop datum 3 april 2017.??
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bramkraal

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Posted 1 year ago

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Tom Emmelot, Champion

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Hallo Bram,

als je wilt dat er een TM employee je antwoord geeft op deze publieke community site, zal je je vraag in het Engels moeten stellen en morgen ochtend krijg je dan iemand die reageert.

Vriendelijke groet,
Tom
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TM_L, Official Rep

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Hi Tom, thank you for the reply!

Hi @bramkraal, welcome to Trend Micro Community and we are sorry to inform you that we provide English service only in our Community currently. 

We've checked your account information and as you mentioned, we confirm the expiry date is April 3rd, 2017. So don't worry! You can use your Subscription until your expiry date as well.

For the expiry email issue, if you still keep getting expiry emails, please provide a picture of the mail, we'll be glad to assist you.

Here's a support doc for your reference to taking a screenshot: 
Taking a screenshot to send to Trend Micro Technical Support

Please don't forget to blur your personal information by Painter when you upload your screenshot. Thank you!

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