Once a month Trend Micro scans my computer and comes up with suggestions for improvements:

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  • Updated 4 weeks ago
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The suggested improvement is Reduce computer startup time .. 0.55 seconds could be saved ...! Is this some sort of joke???? Especially as TM hogs the C:\ drive of the computer for up to half an hour after booting up making the system virtually unusable during that time.
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cgolovanoff

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Posted 1 month ago

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TM_Joemar, Official Rep

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Hello cgolovanoff,

We are sorry to hear about this experience.

The suggested improvement to reduce start-up time is to based on the current start-up items on your computer. Trend Micro detects programs which are safe to be disabled during start-up to improve the start-up time.

If you are encountering performance issue during boot-up, please provide a screenshot of the start-up items on your computer so we can identify what can be improved.

Regards,
Joemar
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cgolovanoff

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Hi Joemar,
Startup is not my problem.  My issue is what happens next -- for 10-30 minutes after the initial bootup the C:\ drive reports 100% utilisation, which slows down the overall system (launching applications or running apps go into "not responding").

See screen shots below:

 

The file ... Trend Micro\AMSP\data\1009\MBG.db .. always appears at or near the top of the list of files writing to the disk.  When the C:\ drive utilisation eventually goes back towards zero that file disappears from the list and response times go back to normal.

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cgolovanoff

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sorry, I meant to attach another screen shot.  Trying again ...
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Tom Emmelot, Champion

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Hi cgolovanoff

Uninstall TM and follow this:
Using the Trend Micro Remnant File Remover Tool
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1104912.asp...
Programs to remove before installing Trend Micro Security
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1061023.aspx
Using the Trend Micro Permission Tool
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1112254.aspx?cm_mmc=Community-_-R...
Reinstalling the latest version of Trend Micro Security program
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592...

It should be running right again.

Kind regards,
Tom



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cgolovanoff

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Hi Tom,
I followed your instructions and the system is running fine now.  I will keep an eye on it over the next few days/weeks to see if the issue comes back.
Regards,  Con
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TM_Joemar, Official Rep

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Hi cgolovanoff,

Can you check what process is consuming a lot of memory? Providing a screenshot of the processes running during the high CPU usage on Task Manager will help us identify the root cause.

Regards,
Joemar
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cgolovanoff

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Hi Joemar,
The CPU usage never goes high for extended periods (viz. my original screen shot above - C:\ drive 100% (& response time 181ms) but CPU 5%).
Looked at memory usage (see attached screen shot) -- lots of entries, too many to fit on one screen!
As I said to Tom above, the system seems to be running fine now.
Thanks,  Con


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TM_Joemar, Official Rep

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Hi cgolovanoff,

It is nice to hear that everything is working fine now. Feel free to post here if you need any help.

Regards,
Joemar

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