on my iPhone 7 what does 'Collect logs' do?

  • 1
  • Question
  • Updated 9 months ago
  • Answered
in Settings on the Mobile Security for ios the last option is 'Collect Logs'. What information is collected and is it mandatory? If so, how much memory will it use? Thanks for your attention..
Photo of gkinsella8

gkinsella8

  • 70 Points

Posted 9 months ago

  • 1
Photo of TM_Kiko

TM_Kiko, Employee

  • 10,442 Points 10k badge 2x thumb
Hello gkinsella8 ! Welcome to the community!

Thank you for posting that inquiry.

The 'Collect Logs'  feature is for when Trend Micro Support personnel are trying to trouble shoot a specific problem with the Mobile Security app. The information collected with this feature are those only relevant with the Security Application only.

The logs that will be exported during this process will only produce a text file that our team interprets in the back end. It only consumes 32kB of storage (most selfies are 3MB which is way larger).

Just ignore this feature unless you have been instructed by one of our supports to extract logs.

I hope this helps,

All the best.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.