obnoxious app optimizeyourmac

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  • Updated 2 years ago
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I'm being shown over and over again how you have blocked cdn.optimizeyourmac.com for being dangerous but cannot find it anywhere in my apps in order to delete it. Where is this app hiding and how can I get rid of it.
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garymnalls

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Posted 2 years ago

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Tom Emmelot, Champion

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TM_L, Official Rep

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Hi Tom, thanks for helping!

Hi @garymnalls, thanks for trying our new Community! 

We understand that when you access cdn.optimizeyourmac.com, you're getting a warning message. Each day, Trend Micro processes a very large number of websites and block ones that are malicious or trying to lure users to perform risky actions. We have a website that allows everyone to check the safety of a particular website:
Trend Micro Site Safety




While the website you provided showing up as "Dangerous" in our rating, we continuously try to improve the rating process to ensure our customer have peace of mind when using their devices and surfing the net. If you are sure the website you provided is safe, you can refer to the support link that Tom mentioned,  and please see "The Site is Legitimate, What should I do?"  part to file a URL reclassification request.

If you are really sure the website you provided is safe, you can also set the URL to the Trusted Website List, here's for your reference:
Configuring the Exception List of Trend Micro Security software - refer to  "Add or Block Websites"

Setting the Web Threat Protection of Antivirus for Mac - refer to "Setting up the Trusted Website List

Please let me know if you have more concerns or questions by replying here. Thank you.

Trend Micro Home Users Community
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garymnalls

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Thanks but that is no help.  I don't know whether to trust the website (I call it an app) since I have seen it designated as an app when I google it.  Therefore I don't want to list it as a trusted website.  I, like at least one other person who has the same problem with a different website, want to stop having to read your alert that you have blocked a dangerous website.  This warning happens over and over again while I am online, every time I go online.  I occasionally get blocked website notice about other web addresses, but this one happens over and over again.  
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Tom Emmelot, Champion

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Hi garymnalls,

If i open that site the same happens. after i open it anyway the page not exist anymore
I found a app http://mackeeperapp.mackeeper.com/ but seams alright.
But you say that you have a lot of sites blocked by TM.
Can you give some links from those sites, i look for you, I am not afraid (protected by TM).

Kind regards,
Tom
(Edited)
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Hi @garymnalls, thanks for the reply.

For your issue, please check out this article for step by step directions to see if this fixed your problem:
Removing unwanted pop-up messages on Mac
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1113383.aspx

Note: If you have installed some freeware recently, please refer to Option2 to uninstall the program.

After trying the above three options, please clear Safari Browser Caches by the steps below:

For Safari:
  1. Open Safari browser.
  2. Pull down the “Develop” menu and choose “Empty Caches”
  3. Wait a few seconds and the Safari web caches will be cleared completely.
  4. Reopen your Safari browser to check if the same symptom occurs.
For Google Chrome:
  1. Open Google Chrome browser.
  2. Choose Settings.
  3. In the left menu, choose History.
  4. “Clear browsing data.”
  5. Deselect all, but Cached images and files.
  6. Timewise, choose the beginning of time.
  7. Click “Clear browsing data” button.
  8. Reopen  Google Chrome browser to check if the same symptom occurs.
Please try and let us know if this resolves your issue. If the problem persists, please provide a screenshot of your issue. We'll assist you further.

Trend Micro Home Users Community

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