Not working

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  • Question
  • Updated 1 year ago
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The main console isn't opening up and the small icon keeps saying "update in progress" but doesn't do anything, I can't even right click on it I've already reinstalled it, I have not idea what's wrong. What do I need to do to get it working again?
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bilalhockey

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi Bilalhokey,

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
Go for Programs/Trend micro/ More and start Diagnostic toolkit.
Go to Tab C
Click on 5 wait till the icon disappear from the tray
Click on 4 and see what is happening.
Hope this does the trick

Kind regards,
Tom
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TM_Nicole

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Hi, @Tom Emmelot

Thank you for your quick response on this thread.

Hi, @bilalhockey!

Thank you for your post and welcome to the community!

In regards to @Tom Emmelot's response, it's possible that the update did not progress properly, thus showing that it is stuck. The solution that @Tom Emmelot provided was to temporarily disable the Trend Micro program and to enable it again just to refresh it. To provide more detail on the solution provided, you may refer to our support page on the link below:

Disabling and/or Enabling Your Trend Micro Security Software

If the above solution did not work, we will delete the updates and restart the process. You may refer to the steps below on how to do this:

  1. Click Windows icon > All Apps > Trend Micro > More Tools and Help.
  2. Click Trend Micro Diagnostic Toolkit.
  3. Click Yes when the User Account Control Window appears.
  4. On the Diagnostic Toolkit window, click the Uninstall tab, then click 5. Stop all components.
  5. Wait for Trend Micro's System Tray icon to disappear.
  6. On the same tab, click the 2. Delete Now button which is just below the Delete the security update files from this computer.
  7. Go back to the Diagnostic Toolkit window, then click 4. Start All Components.
After performing the above steps, check if the issue persists.
Please inform us if this worked. Thank you!

Have a great day!

Trend Micro Home Users Community

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