NOT SEEING RESPONSE ICON OR OPENING OF PROGRAM ICON

  • 2
  • Question
  • Updated 10 months ago
  • Answered
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yarwilx5505

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Posted 10 months ago

  • 2
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Tom Emmelot, Champion

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Hi yarwilx5505

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
Can you start the program from the Start programs list?
Can you give us the OS and TM version?

Kind regards,
Tom
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TM_Voltaire, Employee

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Hi yarwilx5505 and welcome to the community!

Hi Tom. We also appreciate your help here. Please try as Tom suggested yarwilx5505. In connection to that, try following the steps on this link.

Also, do you recall if you have made an update on your Windows or the Trend Micro program before this issue started?

If the Trend Micro program cannot be found, I advise that you reinstall it. It's cause may be an incomplete reinstallation of the Trend Micro program or if a recent update of the Windows system removed it. You may use the following installation guide to get the Trend Micro protection on your system again.

Have a great day and take care!

Trend Micro Home Users Community
(Edited)
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jakerainsford

  • 60 Points
I've also just experienced this problem. I'm on a computer that is only 3 weeks old and suddenly yesterday the AMSC folder completely filled my hard drive with debug reports and now TM Maximum Security won't start up upon trying to launch from the icon or start menu.
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TM_Ferry, Employee

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Hi jakerainsford,

Apologies for the inconvenience. Please install our latest program Trend Micro Security 2018. Please follow the steps here on this link:

Installing Trend Micro Security

Hope this helps .

Trend Micro Home Users Community