Cannot install Trend Micro Security software

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
cannot install new version re don't know what has to be cleared to enable instalation. after 6 years this is a first.
Photo of norma.mitchell


  • 110 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of TM_Claudia


  • 10,882 Points 10k badge 2x thumb
Thank you so much for being a long-time Trend Micro product user! I've checked you account and our system showed that only 1 out of 3 device seats is used. Could you follow the online help page below to install Maximum Security on your computer?
Installing Maximum Security 10 (2016)

If the installation still cannot be completed, please provide the error message that you're seeing when installation hangs, so we can understand more background of this problem. Here's a reference doc for the steps:
Taking a screenshot to send to Trend Micro Technical Support

Thank you!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.