No access to USB Device after programm update.

After upgrading MaximumSecurity last week, my backup software (MacriumReflect) gives me error on event 513 when trying to make a backup to my external Intenso 5TB USB drive.
The USB drive is only connected during backups.

I had Folder Shield activated for USB devices before upgrading.

I added backupsoftware to allowed software and deactivated Folder Shield. But i still get the same error. All went fine before upgrading MaximumSecurity.

ERROR:
---
Windows Events
*****************************
Date      03.06.2018 22:14:03
Type      Error
Event     513
Source    Microsoft-Windows-CAPI2

Fehler beim Kryptografiedienst während der Verarbeitung des "OnIdentity()"-Aufrufobjekts "System Writer".

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft-Verbindungsschichterkennungsprotokoll.

System Error:
Zugriff verweigert
----

[Win 8.1 Pro 64bit - Trend Micro Maximum Security ver. 12.0.1226]

order

140 Points

Posted 6 months ago

6 months ago

Max Slo, Champion

9,378 Points

-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,

I found THIS on Macrium KB regarding error 513.

2 people like this

2018-06-05T06:19:22+00:00

order

140 Points

I tried the instructions and got the success message. But i still get the same error when trying to make a backup.

6 months ago

TM_Malik

9,374 Points

Hi, order. Welcome to the Home Users Community!

Can we try temporarily disabling the Trend Micro program before using the backup software again just to isolate the issue? There's a Trend Micro icon on the system tray that gives you an option to "Exit" when you click on it.

Thank you! :)

1 person likes this

6 months ago

order

140 Points

I already disabled TM and got the same error..

6 months ago

Max Slo, Champion

9,378 Points

-I'm not a Trend Micro representative, but I like to give you some suggestion-

Did you restart the MSLLDP service (accessing services.msc)?

It seems to be a Macrium user service permission issue.

A simple question: can you manually access this disk and create, modify (write something and save) and delete, for example a notepad text file?
If yes, it is Macrium related for sure, I suggest you to reinstall Macrium.

Another simple question, can you check what happens with a different disk/backup path?

1 person likes this

6 months ago

order

140 Points

Hi Max,

to make it short: I NEED a backup - urgent - so i don ́t have time to fiddle around.

Because there seems to be no easy way to fix this. i made it the quick ́n ́dirty way:
I did a quick-format on the USB device (lost all prior backups *eeck*) and am now running a complete new backup with a fresh definition.

Right know the backup is still running (will take 4h anyway) - before the backup aborted just in the beginning.

So i keep my fingers crossed till it finishes successfully ;o)

Thank you for your efforts anyway, Olli

2 people like this

6 months ago

TM_Kiko, Employee

10,442 Points

Hello order!

Thank you for your update!

We wish you good luck with the results of the back up.

All the best.

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