No access to USB Device after programm update.

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  • Updated 2 weeks ago
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After upgrading MaximumSecurity last week, my backup software (MacriumReflect) gives me error on event 513 when trying to make a backup to my external Intenso 5TB USB drive.
The USB drive is only connected during backups.

I had Folder Shield activated for USB devices before upgrading.

I added backupsoftware to allowed software and deactivated Folder Shield. But i still get the same error. All went fine before upgrading MaximumSecurity.


ERROR:
---
Windows Events
*****************************
Date      03.06.2018 22:14:03 
Type      Error
Event     513 
Source    Microsoft-Windows-CAPI2

Fehler beim Kryptografiedienst während der Verarbeitung des "OnIdentity()"-Aufrufobjekts "System Writer".

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft-Verbindungsschichterkennungsprotokoll.

System Error:
Zugriff verweigert
----


[Win 8.1 Pro 64bit - Trend Micro Maximum Security ver. 12.0.1226]
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order

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Posted 2 weeks ago

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2 weeks ago
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,

I found THIS on Macrium KB regarding error 513.
2018-06-05T06:19:22+00:00
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order

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I tried the instructions and got the success message. But i still get the same error when trying to make a backup.
2 weeks ago
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TM_Malik, Employee

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Hi, order. Welcome to the Home Users Community!

Can we try temporarily disabling the Trend Micro program before using the backup software again just to isolate the issue? There's a Trend Micro icon on the system tray that gives you an option to "Exit" when you click on it.

Thank you! :)
2 weeks ago
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order

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I already disabled TM and got the same error..
2 weeks ago
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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Did you restart the MSLLDP service (accessing services.msc)? 

It seems to be a Macrium user service permission issue.

A simple question: can you manually access this disk and create, modify (write something and save) and delete, for example a notepad text file? 
If yes, it is Macrium related for sure, I suggest you to reinstall Macrium.

Another simple question, can you check what happens with a different disk/backup path? 
2 weeks ago
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order

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Hi Max,

to make it short: I NEED a backup - urgent - so i don ́t have time to fiddle around.

Because there seems to be no easy way to fix this. i made it the quick ́n ́dirty way:
I did a quick-format on the USB device (lost all prior backups *eeck*) and am now running a complete new backup with a fresh definition.

Right know the backup is still running (will take 4h anyway) - before the backup aborted just in the beginning.

So i keep my fingers crossed till it finishes successfully ;o)

Thank you for your efforts anyway, Olli
2 weeks ago
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TM_Kiko, Employee

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Hello order! 

Thank you for your update!

We wish you  good luck with the results of the back up.

All the best.
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