new version

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  • Problem
  • Updated 2 years ago
  • Solved
i had the pop up and and tried to install it and i have an uninstaller by Iobit and it has corrupted that files and i cannot delete that program and it won't install this one bc its blocking the uninstaller
any ideas on what i can do
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bsemenyk

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi Bsemenyk,

Do you have a restore point? Try that first!
Than if that not give the solution Do a uninstall with the "Diagnostic ToolKit"
If that not give the solution, try this:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security-2017/1115650.asp...
Reboot and download and install the new TM version.
Good luck,

Kind regards,
Tom
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bsemenyk

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i still cannot install 2017 version but can i uninstall 2016 version and install 2017 version and still use the product key that i have that is still valid
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Tom Emmelot, Champion

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Hi bsemenyk,

Yes you can.

Kind regards,
Tom

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