New Trend Maximum Security Upgrade not completing.

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  • Updated 1 year ago
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Trend Maximum Security did not complete upgrade. Error Code #1603,3002 0xe0220019. No help with this error code yet. Have completed and run uninstall tool but still won't install upgrade.
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Posted 1 year ago

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TM_Claudia, Employee

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Sorry for the inconvenience it has caused. The installation fail can happen if there are remnants of the previously installed Trend Micro Security software. Please follow the support pages below to run Uninstall Tool and Remnant File Remover Tool, then install the latest version of Trend Micro Maximum Security.

Step 1. Uninstalling Trend Micro Security software using the Diagnostic Toolkit

Step 2. Installing Maximum Security 2017

Please let us know if above solution solves your problem. 

If the problem persists, please send us a screenshot of the error, so I can understand your situation better and continue to assist you. Here's an online help document for your reference: Taking a screenshot to send to Trend Micro Technical Support

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