New Single password Sign In System

  • 1
  • Problem
  • Updated 8 months ago
  • Solved

Toshiba Satellite

Microsoft Proscan

Samsung Android

Windows 8.1

I have use your product for as least 8 years and been very satisfied with it until your latest change in September of 2017. As you know the change was to enable the use of a single password to access our password protected accounts. I am totally dissatisfied with the change. It is extremely cumbersome to access any of my accounts. I hate this new system. What is really irritating I did not ask for the new system. You automatically downloaded in one of your updates. If I would have know this when I renewed my subscription in August 2017 I would not have renewed it. I do not like the fact that I have to temporarily disable my security to sign in to accounts. I want to go back to the old system. I should demand a full refund!!! If this is not fixed or changed I will not renew my subscription in August. In my opinion you have failed miserably with this new system.

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klondikenw

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Posted 8 months ago

  • 1
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TM_Jabi, Employee

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Hello klondikenw and thanks for asking here.

We understand and we do apologize if this caused any convenience to you. 

It seems to me that the "New System" that you are referring to is our Password Manager, which will require you to create a single password (Master password) so you can save all of your passwords in one account alone. 

It is not mandatory to use the software, it is just an added product for the license that you currently have. If you wish to revert/remove the software from your computer, you can follow the steps on the link below: 
Uninstalling Password Manager

I hope this helps. 

Thank you and have a great day!

Trend Micro Home Users Community
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klondikenw

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I uninstalled the Single Password software and restarted my computer but one of the problems I had with the software still exists. Every time I try to sign into one of my accounts requiring my password the "temporarily disable" my password security pops up. This happens for every account I try to sign in. This problem did not happen with the original Trend Micro Maximum software I renewed in August 2017. This problem happened after the "New Single Password" software was installed and now still exists after I uninstalled it.
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TM_Jabi, Employee

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Hello klondikenw,

Thanks for the update.

You can try to remove the browser extension for the Password Manager on all of your browsers. 

Let us know if this will work. 

Thank you and have a great day!

Trend Micro Home Users Community
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klondikenw

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I do not know where you can find the browser extension, how to identify the Trend Micro extension and then remove it.
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Tom Emmelot, Champion

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Hi klondikenw

That is strange that you dont know where to put it of, because if you install the Password Manager you must put it on and install the extensions in your browser's at the same place you putt it on you can put it off!
https://esupport.trendmicro.com/en-us/home/pages/technical-support/password-manager/1111839.aspx?vwd...
Hope this helps, the best wishes for 2018

Kind regards,
Tom

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