New serial number not activated

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  • Updated 2 years ago
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Where is my serial number? just renewed and it said i was protected until i opened the program next and i asked for a serial number and said the service had expired
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android38

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for renewing our Internet Security! To help other customers find this post easier on the internet and also adhere to the community usage guideline, I have updated your post title. Hope you don't mind.

We've checked your account information and we confirm the new serial number has been activated and the expiry date is 5 June 2017. After renewing and receiving an Order Confirmation email, your subscription will be extended within 24 to 48 hours, so it's possible the expiration message was sent before the new subscription was auto-activated. 

Here's a related help doc for your reference: 
Renewing your Trend Micro program subscription (see sections "Renew From Trend Micro Program" and "Renew From Trend Micro Website")

If you're still seeing the expiration error message, please provide a description or screenshot of the message, we'll assist you ASAP. Thanks.

Trend Micro Home Users Community 

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