New packaging says 1 device

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  • Updated 6 months ago
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For years I've been buying Internet Security for 3 users. Now the packaging says 1 device. My local retailer is still selling it for the same price. Is it really only for 1 device now, even though it costs the same?
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Layne van Smaalen

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Posted 6 months ago

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TM_Joy, Employee

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Hello Layne van Smaalen! Welcome to the community! 

Where did you purchase the Trend Micro program? Did you purchase it from a retail store or online?  

Let us know how this goes so we can help you further if there is anything that we can do.
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TM_Jean, Employee

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Hello Layne van Smaalen! Welcome to the community!

The least number of license seat we offer for Trend Micro Internet Security subscription is for 2 devices. But, since you purchased your subscription through a retail store, we do not really have a say on how they will market it.

You may check the link below to see the promotion we currently offer in our Online Store.

 Trend Micro Online Store

Should you have further inquiries, don't hesitate to post here on our community. Enjoy the rest of the day!

Trend Micro Home Users Community
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Layne van Smaalen

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As per my original message... I purchased it from a retail store. PLE Computers in Perth, Western Australia. They don't know for sure if the new packaging that says 1 device will actually restrict it to one device so they're awaiting the outcome of my enquiry with you also.
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TM_Pat, Official Rep

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Hi Layne van Smaalen!

Thank you for your reply.

We believe that the real question here is about the price for the same product with different number of users. We understand that you only want to get the best out of the product that you purchased. As for this situation, local retail stores tend to sell Trend Micro products below the suggested price (Online store price) and we do not have control over it. And that situation is similar as well as to how are they going to price a specific product.

Should you have any other concern, please do not hesitate to reach out to us.

Have a great weekend!

Trend Micro Home Users Community