new installation slows computer

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  • Question
  • Updated 2 years ago
I had my renewal version installed yesterday on my PC Windows7.
Since then the computer has been sluggish.
Please let me know if there are specific setting or other ways I can make it run smoothly again.
Thanks
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son_shik

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Posted 2 years ago

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TM_L, Official Rep

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Thank you very much for being a long-time Trend Micro product user! For your poor computer performance issue, we suggest you to un-install and install the latest Trend Micro Internet Security version to reset the program and patterns. Here are the reference docs for the steps: 

First, please check your computer meets the system requirements or not:
System Requirements for Trend Micro Security 2017

Reinstalling the latest version of Trend Micro Security program

If the problem persists, you also can refer to the link below for detailed steps to use Trend Micro Performance Tuning Tool:
Resolving performance issues using the Trend Micro Performance Tuning Tool (TMPerfTool)

After the above troubleshooting steps, if you still encountering the performance issue, could you provide a bit more detail (e.g. cannot open main console, high CPU or memory usage, it takes 5 mins to opening the browser... etc), so we can understand more background before recommending a solution. Thanks!

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