Network Attached Storage

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Internet Security 2016 Does Not See Z:\ drive, which is a Synology NAS
Photo of scott

scott

  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Thanks for contacting us in community! I'm afraid that the Custom Scan configuration window cannot display network-attached storage but only can scan local drives or direct-attached storage. An alternative way is that you can perform a Manual Scan by right-click on the Z drive and click "Scan for Security Threats". Just a kind reminder: the performance of Manual Scan for network attached storage would not be as quick as local or direct-attached drive scan due to network connection limitations.

Here's also a online doc for your reference:
Running a scan using Trend Micro Security software -  see "Performing A Manual Scan" section.

As you're a valued subscriber of our premium support service, please don't forget you can also call the Premium Support hotline at any time 24x7 to ask questions in the future! Please find the premium service phone number in the "Call Premium Support" section in this page.

Please let us know if the solution works for you. Thank you.

Trend Micro Home Users Community