Network access to shared folders slow with Trend Micro

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  • Updated 10 months ago
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I have shared folders on my PC. It is VERY VERY slow to open documents from these folders on other PC's. When I turn Trend Micro Maximum Security v11.0 off on my PC (the host) it all speeds up. How can I fix this?
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operations

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Posted 2 years ago

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David Tursky

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I had the same problem.  Trend sent me this Hotfix which resolved the problem.  Good luck!

[Hotfix] Accessing files via shared folder is slow when Trend Micro Security is running

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TM_Claudia, Employee

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Hi David, thanks for sharing this solution! : -)

Hi operations, please refer to above reply and apply the Hotfix, and let us know if it works for you. Hope it helps!

Trend Micro Home Users Community
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David Tursky

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I only installed it on the machine sharing folders.  Was not necessary on the machines accessing the files. 
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trickrtreat

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Is there a new solution to this problem?
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TM_Kiko, Employee

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Hello trickrtreat! Thanks for your reposnse.

May I know if you have already tried following the steps on this article yet?

[Hotfix] Application hangs when trying to access files from a server

This solution was uploaded last  updated Dec. 27, 2017 12:58 AM so I am pretty sure that this is compatible with the latest version of the Trend Micro program (2018).

The steps in the article are straight forward.

Let me know if this helps.

Trend Micro Home Users Community
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trickrtreat

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No, I have not tried that. I have downloaded and installed the hotfix. I will let you know if this doesn't fix my issue. Thank you!
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TM_Jabi, Employee

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Hello trickrtreat,

We will wait for your update about this issue. 

Have a great day!

Trend Micro Home Users Community
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trickrtreat

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Yes, this worked.
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TM_JB, Official Rep

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That is excellent news! If you ever have any other problems or concerns, feel free to make a new post and we will help you out.

Have a great day trickrtreat!

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