Need Trend Micro serial number. Directions give me spiral of death

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  • Updated 10 months ago
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Updated my MAC. now my trend micro antivirus is outdated. When I follow your instructions to get my trend serial number I get the spiral of death. Also get a message that I am not the original purchaser of the Mac. I AM!
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cwthiel2

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Posted 10 months ago

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TM_Jabi, Employee

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Hello cwthiel2 and welcome to the community.

Thanks for asking here and let me help you on this matter. 

Here's a link that you can use on how to find your serial number: 
Finding the serial number of Trend Micro Security

Once you have your serial number with you, you can install the latest version of the program for your newly upgrade Mac, you can use the links below: 
- Click here if your serial number starts with letter or M. 
- Click here if your serial number starts with letter T.

Also, can we get more details from you about the Spiral of death? We are not familiar with it so we want to get more information about it. 

I hope this helps.

Please let us know of any update. 

Thank you and have a great weekend! 

Trend Micro Home Users Community
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cwthiel2

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I finally found the serial number on an email that I had saved. Using your link and putting my email address and password did not open a box on the right with the serial number. I had to click on my name to open the box. When the box opened I got "retrieving data" and a flashing Trend Micro symbol, a flashing computer icon and another icon (can't remember what it was). This went on forever. Tried several times.
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TM_Malik, Employee

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Thank you for responding, cwthiel2!

It seems that there would be a delay due to network connectivity which is why there's an alternative to check on your serial number. You may login on your Trend Micro Account anytime to manage your subscription.

Thank you and have a great weekend! 

Trend Micro Home Users Community

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