Need Help with Renewal

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  • Updated 1 year ago
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Hello, I have not been on my computer in a while and I just got notification that my subscription expired 22 days ago. I just paid for another year, what do I do now?
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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for renewing your license! We've checked your account information and the expiry date has updated to 6 August 2017.

If you're not using the latest version of Internet Security, please refer to the following online document to install Internet Security 10 on your computers.
Installing Internet Security 10 (2016)

Please let me know if you have other questions!

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I'm not able to call in for assistance as I'm in Afghanistan, I can't find my renewal information when I log-in to my account. Also, want to stop auto pay and not able to find this on my account too. Please help and reply to me via emai.
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TM_JB, Official Rep

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separate client with similar concern

Please reference the new conversation here: How to stop auto-renewal