My WiFi speed halves when TM is Active when my network is protected.

  • 1
  • Problem
  • Updated 4 weeks ago
My WiFi download speed more than halves when TM is active. If i connect by Cable I get 90+mbs download speed. If I then run the same "Telstra Speed Test" the download speed drops to just 25mbs, but if I deactivate TM I get 90mbs+ download but as soon as I activate TM, the download speed on WiFi drops back to 27mbs. The initial speed rises to around 50mbs but then it declines in a series of steps as the data is down loaded. I was asked a few weeks ago if I would like to protect my Network and I believe that is when the problem started. How do I fix it? I am using a Yoga 520 running Windows 10. The Upload speed is running at 30mbs+ and doesn't appear to be affected by the problem. I've complained to Telstra and the Smart Modem has been replaced and the exact same issue still occurs running exactly the same series of tests and rebooting and re-configuring the modems channels. My TM Version # is:15.0.1204


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prgrice

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Posted 4 weeks ago

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Tom Emmelot, Champion

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Hi prgrice

Did you get the same result with other browsers, IE , Edge, Chrome, Firefox?
What are your settings.


Here from you,

Kind regards,
Tom


(Edited)
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prgrice

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G'Day Tom, I eventually rang TM support desk and they stepped me through a series of tests and then we moved to the Diagnostic Tool and found that a flag that should have been checked wasn't. Once checked the problem stopped.

Thanks for the offer of assistance, it is appreciated.



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Tom Emmelot, Champion

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Hi prgrice

Nice that it is fixed, good luck.

Kind regards,
Tom