My update process does not appear to be working?

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  • Problem
  • Updated 3 weeks ago
  • In Progress
The checking for updates screen just keeps spinning showing the last update was over two weeks ago
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rrcross91

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Posted 3 weeks ago

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Tom Emmelot, Champion

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Hi rrcross91

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Go to menu other settings.

And see other settings, put off the proxy.
Hope this helps.

Kind regards,
Tom
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TM_Malik, Employee

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Hi, Tom Emmelot. It's good to see you again and thank you for helping out! :)

Welcome to the Community, rrcross91

It is also possible that your Trend Micro program is unable to update due to Internet connection being restricted by the feature of Windows 8/8.1/10 called "metered connection". If you have an unlimited Internet connection, we recommend that you turn this feature off. If you are on metered connection (meaning, you pay for each kilobyte of data), you may temporarily turn this feature off then perform a manual update on your Trend Micro program again.

We can also troubleshoot in case you are having a network issue, flush DNS and reset the Windows Socket Catalog:

To flush the DNS, do the following:

  1. Click on the Start button, type without quotations "cmd"
  2. Right-click on the "cmd.exe" or "Command Prompt" and choose "Run as Administrator"
  3. Type "ipconfig /flushdns", then press ENTER.
  4. Close the Command Prompt window when you receive the following message: "Successfully flushed the DNS Resolver Cache."

To reset the Winsock Catalog, do the following:

  1. Click on the Start button, type without quotations "cmd"
  2. Right-click on the "cmd.exe" or "Command Prompt" and choose "Run as Administrator"
  3. Type “netsh winsock reset”, then press ENTER.
  4. Restart your computer when you receive the following message: "Successfully reset the Winsock Catalog.
    You must restart your computer in order to complete the reset."


Just in case you encounter the same issue, please feel free to let us know. 

Have a great day! 

Trend Micro Home Users Community 
(Edited)