My Trend will not activate...I push activate now and it shows I have an account and current trend but will not activate...help please

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Lenovo laptop, windows 8, trend 10 upgrade. Trend will not activate. Before upgrade trend kept giving me messages that I was not connected to the internet yet I was. help. I've tried finding a way to get this to work out, nothing has helped.
Photo of hayseedhicks

hayseedhicks

  • 70 Points
  • completely frustrated

Posted 2 years ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 18,718 Points 10k badge 2x thumb
Hi Hayseedhicks,

Do you installed the right version?
Look here and reinstal!
Reinstalling the latest version of Trend Micro Security program:
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058995.aspx?_ga=1.147757687.1592768211.1480325701
Success, like to here from you.

Kind regards,
Tom
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi Tom, thank you for helping out!

Hi @hayseedhicks, sorry for not getting back earlier. 

Per your description, could you check the list in the following online doc to make sure if there are any conflicting software on your PC? It's a long list, so it'll take some time to cross check.
Programs to remove before installing Trend Micro Security

- Kaspersky (Security Scan, etc.)
- McAfee (AntiSpyware, McAfee Security Scan Plus, Shared C Run-time for x64, etc.)
- Symantec Corporation/ Norton (Toshiba Laptop Checkup, Online Backup, Online Backup, etc.)
- Others (360 Antivirus, Rapport, Yahoo! Assist, etc.)

Also, the Internet connection issue could be due to background internet traffic from programs that you've installed unknowingly. These programs, commonly called potentially unwanted applications (PUA), are typically bundled with other freeware, and installed as an option most people do not uncheck during installation. Please try the following online solution doc to check and remove any PUAs on your computer:
Uninstalling Potentially Unwanted Application (PUA) 

Some common PUAs are: SlimCleaner Plus, Pokki Start Menu, Inbox Toolbar, MySearch, Coupon Printer for Window, and many others. 

After the above steps, have you tried the support page that Tom provided? Please reinstall Trend Micro Security to the latest version to reset the program and patterns.

It's quite a few steps to perform, but please do let us know if it solves your issue. We'll assist you if you still encounter problems. Thank you!

Trend Micro Home Users Community