MY Trend program let a virus take over my computer image8.pubmatic.com

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  • Question
  • Updated 2 months ago
computer running slow & getting all kinds of junk advertising. I have Maximum Security program.
I have a H/P Pavilion & a H/P lap top.
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patcyork1

  • 70 Points
  • frustrated & disappointed this happened. I hope they can't get into my banking & credit card accounts.

Posted 2 months ago

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Tom Emmelot, Champion

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Hi patcyork1

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Looks like a PUA, what you installed with your permission!
Uninstalling Potentially Unwanted Applications (PUA)
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105484.aspx?cm_mmc=Community-_-S...
Resetting your web browser for performance and website redirection issues
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1096707.aspx
Hope this helps, here from you.

Kind regards,
Tom





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TM_X, Official Rep

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Hi patcyork1, 

What were the last activities on your computer before this happen? Usually, you get this type of adware by agreeing to something (e.g. allowing a malicious program to be installed on your computer or clicking 'allow' button on some online ads). To resolve this, please follow the instructions posted above by Tom. To avoid this in the future, scrutinize every program you install on your computer -- some of them tells you that they will install other programs on your device, which you can decline. 

Let us know how it goes. 

^X