My trend micro was uninstalled on my computer. How could this happen. Ive been out of town, no one here. I just reinstalled. So wierd!

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  • Updated 5 months ago
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linkenhelt

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Posted 9 months ago

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TM_Pat, Official Rep

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Hello linkenhelt and welcome to the Community!

Thank you for letting us know about this problem that you have encountered. Apologies for the inconvenience that this has caused you.

Going back to your concern about the Trend Micro being removed on your computer when no one is using it, the program may have been removed even before you went out of town since clearly, no one will have access to your computer. And as to why it was removed, there are a lot of factors to consider as it depends on the computer environment and on the computer usage as well.

Possibly, the Trend Micro program on your computer might have upgraded itself automatically before you went away. Only that it was not able to proceed due inactivity. Also, you might have a conflicting software on your computer. That may also be a factor since it is not recommended to have two antivirus programs installed on your computer as it may compromise the performance of both software.

Anyway, it's so nice to hear that you were able to install the latest version of Trend Micro Security on your computer. Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community
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chris_kawau

  • 60 Points
unable to reinstall software for trend
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TM_Kiko, Employee

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Hello there chris_kawau !

Can you tell us more about this problem? Are you receiving any error message when trying to reinstall the program? 

We'd like to hear more from your so we can provide an accurate solution.

All the best,

Trend Micro Home Users Community