My trend micro software is showing off, it will not allow me to turn it on. help

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  • Updated 2 years ago
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This started when a big update was uploaded ahout a week ago. I started getting a message to update my other devices thru Microsoft acct.
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pawdean

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Posted 2 years ago

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TM_L, Official Rep

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Thanks for letting us know this issue. This issue is best resolved by installing the latest version of Trend Micro Internet Security. Please follow the instructions here:
Reinstalling the latest version of Trend Micro Security program

If the problem persists, we need a bit more information from you. Could you provide detailed descriptions or screenshots of the situation you're seeing? Once we understand more background, we'll be able to better assist you and recommend solutions. Thanks.

Trend Micro Home Users Community
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obrnmac

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Since my windows update has done the same to me.  I can't get it to start my protection
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TM_L, Official Rep

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@obrnmac Thanks for being a loyal Trend Micro product customer! For this issue, have tried the above support document to reinstall your program? If not, please give it a shot!

If the problem persists after you tried above solution, is it possible to provide a screenshot of the issue you're seeing and provide some information (e.g. basic OS info etc.)? We'll follow up soon after we receive more info.  Thanks.

Trend Micro Home Users Community

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