My trend micro security has stopped working

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  • Question
  • Updated 2 years ago
  • Answered
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Posted 3 years ago

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Tom Emmelot, Champion

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Hi walkingprayer

Tell me more, no icon or what?
TM version, OS version?

Kind regards,
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TM_L, Official Rep

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Hi @walkingprayer, welcome to Trend Micro Community! 

For your issue, there are several reasons that may cause this to your Trend Micro Program. One of the things that we can do for now is for you to re-install the Trend Micro Program to the latest version. Here's a reference doc for the steps: 
Reinstalling the latest version of Trend Micro Security program

If the problem persists, could you provide a bit more details (e.g. the information that the above Tom requested, cannot open the main console, error message XXX is shown), so we can understand more background before recommending a solution. Thanks!

Trend Micro Home Users Community
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I am not paying for another rein stall
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I am not paying a dime for another install
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TM_Victor, Employee

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Hi dianechris343,

With the reinstallation you do not have to pay anything as it can be done multiple times as long as your subscription is active.

Please proceed with the reinstallation as advice by TM_L and inform us if you encountered any problems with the installation or if the solution has worked.

Thank you and have a great week!

Trend Micro Home Users Community

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