My Trend Micro has been disabled???

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
I own 2 laptops and had Trend Micro on both. Now one has been disabled leaving it unprotected. WHY???
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harryyohe

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Posted 3 weeks ago

  • 1
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TM_Pat, Official Rep

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Hello harryyohe,

Sorry to hear about this.

I checked your account and it shows here that you subscription is entitled for 1 computer only. This may explain why the Trend Micro program on 1 of your computers shows the "Protection Disabled" Message.

If you have another serial number for the second computer, let us know so we can activate it.

Regards,
Pat
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SEAMANALAN

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I believe I've been a Trend customer since Trend began, & never had a computer problem. Then a Trend update stopped my computer's audio, & in fixing it they disabled the Trend icon. Now I have unwanted programs taking over my computer, & Trend will not accept my emails or allow me to post screen shots.  PC Magazine lists what they claim to be EXCELLENT FREE antivirus programs, so Trend just lost a faithful customer.
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Tom Emmelot, Champion

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Hi SEAMANALAN

You never accept help, you never give the information so we can help, you can drop here 100 screenshots if you want, never see 1 from you, ask you several times for it!!!
So if you want help, stop with reacting on all kinds of mail's here and put in a real question with screenshots and if someone ask you to do something, try them !!!!

Kind regards,
Tom

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TM_Joemar, Official Rep

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Hi SEAMANALAN,

Sorry about this experience.

You mentioned that Trend Micro was disabled while fixing the audio issue on your computer. It is possible that those unwanted program was installed while the program is disabled. Please always make sure that Trend Micro program is running by checking if there is a small Trend Micro icon on your task bar.

Regarding your problem about uploading a screenshot. Please save the screenshot of those unwanted programs, press the camera icon and select the saved screenshot. Providing these screenshots will help us identify if those programs are safe or not. We are here to help you in case you need assistance on removing those unwanted programs.

Regards,
Joemar