my trend micro anti virus is not scanning

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  • Problem
  • Updated 2 years ago
  • Acknowledged
Photo of donnafedericov


  • 70 Points

Posted 2 years ago

  • 1
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TM_Kim, Employee

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Hi donnafedericov!

How are you today? I hope you are doing very fine.

Thank you for informing us your concern here in the community. Let me help you with this.

Upon checking your concern, your Trend Micro program is not scanning your computer.

Please be informed that the Trend Micro Security software scans your computer real-time.

To successfully run an on-demand scan on your computer, please refer to the instructions provided on the link below.

Running a Scan using the Trend Micro Security Software

If you have encountered an error message, please tell us about it. Also, if it happens that the scan stopped at a certain percentage, please feel free to inform us so that we could work on the issue.

I would also recommend to contact us through our Technical Support hotline so that we can immediately resolve the issue. Please refer to the contact details below.

Ways to Contact TM Support

I hope this will solve the issue.

Thank you and have a great day! :)

Trend Micro Home Users Community

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