My Trend has been "Downloading an update" for the last 3 hours.

  • 33
  • Problem
  • Updated 10 months ago
  • Acknowledged
My Trend has been "Downloading an update" for the last 3 hours.  On 3 different machines (at different households). Any idea as to why? Trend get hacked? Bad coding on an update?
(Maximum security 15.0... Win10.)
Photo of azreaphal


  • 300 Points 250 badge 2x thumb
  • annoyed

Posted 11 months ago

  • 33
Photo of TM_X

TM_X, Alum

  • 9,426 Points 5k badge 2x thumb
Official Response
Hi all, 

Thank you for reporting this. Our team is now checking what is causing this update issue. In the meantime, please follow these steps to solve this:
  1. On your keyboard, press the Windows key and the letter R and type in supporttool.exe, then hit OK. This opens the Trend Micro Diagnostic Toolkit.
  2. At the upper part of the window, click (C) Uninstall then click 5. Stop all components. 
  3. In the same window, delete the last update installed by clicking 2. Delete Now and 3. Delete Now.
  4. Close the toolkit and restart the computer. It should automatically check for the latest update when Trend Micro starts. 
For reference, the Trend Micro Diagnostic Toolkit should look like this: 

For questions and additional assistance, please let us know. 

Apologies for the inconvenience.