My Scan stop at 35% on file C:programs files (x86)\Google\Chr...\chrome.exe.

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  • Problem
  • Updated 3 months ago
  • Acknowledged
My Scan stop at 35% on file C:programs files (x86)\Google\Chr...\chrome.exe. I've not added any new programs and I'm running the latest version of Trend Micro.
PC Asus, Window 8.1, 2018 Trend Miro Maximum Security
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rkbauer

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Posted 3 months ago

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TM_Joemar, Official Rep

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Hi rkbauer,

Welcome to the Community!

Does the scan stops at the same exact file?
Is it a full scan or quick scan?

Regards,
Joemar
(Edited)
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Sisco

  • 60 Points
My scan also stops at 35% - quick and full. Stops on a file called ..... DCT_FAKEAV. Same file every time.

Regards
Ross
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TM_Joemar, Official Rep

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Hi Sisco,

Upon checking on your account, the Trend Micro program installed on your computer is not updated. Please download and install the latest version first and then try to perform a scan again.
Let us know if the same issue occurs.

Regards,
Joemar

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