my scan is stuck and wont shut off, or reset or scan

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  • Updated 1 month ago
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my protection is not working, wont scan, stuck on scan, wont shut off wont reset, wont scan, just keeps spinning on O..we don't pay for zero, we pay for protection..please fix this.
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Markbuddenhagen

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Posted 1 month ago

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woodartisan55, Champion

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I had a problem similar to yours this morning on start-up. What worked for me was to disconnect from the internet to avoid any outside interference, then re-start, then perform a scan while still disconnected. Nothing showed on the scan (quick scan), but it appears to have solved the problem. Have you tried this?
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TM_Malik, Employee

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Thanks for your advice, woodartisan55! :)

Hi Markbuddenhagen,

Sorry to hear that you are experiencing this problem with the Trend Micro program. Kindly make sure to remove/uninstall any conflicting programs as having two security programs may cause performance issues.

By the way, I see here that you also contacted our Technical Support. Kindly take note of the Service Request number that was sent to you after contacting our support.

Have a good day!