my program won't work with Internet Security for Mac

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
I installed the trial version of Internet Security for Mac. One of my music programs will not open while Trendmicro is running. I have to turn off Internet Security, and then my program will run. How can I fix this?
Photo of radsinger

radsinger

  • 70 Points
  • frustrated

Posted 2 years ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,822 Points 10k badge 2x thumb
Sorry for hear this issue. Sounds like the one of the music programs you're using conflicts with the Internet Security for Mac. Can you let us know which music program you are using? We would like to investigate this issue further in our end.

Meanwhile, please add the music program to the exception list of Internet Security for Mac to make it work. Here is the detailed steps below:
  1. Click Go > Application located in the upper-left of the Desktop.
  2. Select Trend Micro.
  3. Select Trend Micro Internet Security Diagnostic Toolkit.
  4. Click Exception.
  5. Add folder of the music program to Exception List.

Please also let us know if this solution works for you. Thank you.

Trend Micro Home Users Community