My problem is that my scan NEVER moves off 0% and I can't stop it!

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  • Problem
  • Updated 4 weeks ago
  • Acknowledged
I have a Toshiba laptop and full Trend coverage for up to 10 devices. 
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  • very frustrsted

Posted 4 weeks ago

  • 2
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TM_Pat, Official Rep

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Hello iknownara,

Sorry to hear about this experience.

Since we have just released version 2019 of Trend Micro Security, we encourage everyone who encounter issues with the previous version to upgrade.

Upgrading Trend Micro Security software to the latest version

I hope this helps.