My printer will not work since I installed Trend Micro

  • 1
  • Question
  • Updated 1 year ago
  • Acknowledged
  • 1
My printer hasn't worked since I installed Trend Micro. Do I need to add the printer as another device? It is a HP Officejet 6500 E710n-z. I have spent about 6 hours trying to get it to work. When I troubleshoot I get a print out that indicates a security issue. It is a Wi-Fi enabled printer. Thanks for your assistance.
Photo of robhunt62

robhunt62

  • 70 Points

Posted 1 year ago

  • 1
1 year ago
Photo of TM_Shella

TM_Shella, Employee

  • 2,070 Points 2k badge 2x thumb
Hi robhunt62,

Thank you for contacting the community for this concern.



What device do you use to access your printer? Also, have you tried disabling Trend Micro to see if the problem
still persists? If not, you may do so by following the steps on the link below:

Disabling or enabling your Trend Micro Security software

If you were able to use your printer after
this, then you may add the device to the Exception List. You may refer to the
link below on how to do so.

Configuring the Exception List of Trend Micro Security software

Let us know the results of the above
mentioned.

Thank you and have a great day.

Trend
Micro Home Users Community
(Edited)

This conversation is no longer open for comments or replies.

  • 1

Powered by Get Satisfaction