my password manager wont open ?

  • 1
  • Question
  • Updated 3 years ago
Photo of cherie_melissa


  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_L

TM_L, Official Rep

  • 15,760 Points 10k badge 2x thumb
Hi @cherie_melissa,

Sorry that you're having problems with Password Manager. We definitely want to help you to solve this issue, so we would like to understand your situation a bit more. Just to confirm:
  1. Please provide detailed descriptions or screenshots of the issue. (e.g. error message you're seeing, Password Manager Icon with Exclamation! mark, etc.)
  2. Which browser occurs this problem? (e.g. Internet Explorer11, Google Chrome 51.0.2704.103 m, etc.)
  3. What device (OS) are you using? (e.g. Windows7, Window10, Mac OS, Android, etc.)
  4. The version of your Password Manager.
  5. What solutions have you tried?
Once we understand more background, we'll be able to better assist you and recommend solutions.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the problem you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.