My laptop shuts down with no warning every time I first turn it on everyday.

  • 1
  • Problem
  • Updated 1 week ago
  • In Progress
My laptop shuts down with no warning every time I first turn it on everyday. I timed it recently and it runs for about 10 min before shutting down and around 3h the next time. Pls help!

I am running win 10 with trend micro maximum security, 

Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb

Posted 1 week ago

  • 1
Photo of Max Slo

Max Slo, Champion

  • 8,954 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

Hello,
I'm sorry for your PC but it seems an hardware problem (I think motherboard's capacitors ends of life and/or power supply issue and/or CPU high temp).
I think it is not related to Trend Micro. 

The best to do is to let a qualified technician to check at it! :)

Anyway, double check if the problem persist also exiting from Trend Micro, (I think so).
(Edited)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
Ok, 
Thank you
:)
Photo of Max Slo

Max Slo, Champion

  • 8,882 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

No problem. 
I'm sorry for your PC. :'(

Usually, a shutdown 'without command' is due to:

- thermal paste on CPU to replace. 
- Power Supply to replace (or in case your are using a brand new power supply, it is not enough powerful).
- Motherboards (or its capacitors) to replace.
- FAN failure. 

A good technician will be able to better understand what to replace. 
(Edited)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
Perhaps this is the problem?
Photo of Max Slo

Max Slo, Champion

  • 8,882 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

Impossbile to say from here. I think not, anyway. 

1- Check if all the fans are running properly
2- Download Core Temp and install it, check at the CPU cores temp. Approx and above 90 celsius is a problem, replace thermal paste/Cooler.
3- If Fans are OK and CPU temp is OK, let a technician to check motherboard and power supply. 
(Edited)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
Yes, I have power problems because of the error saying that the capacity is very low.
What should I do?
Photo of Max Slo

Max Slo, Champion

  • 8,882 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

Ehm... ok.

A Power Supply has to be x1,5 the total components consumption circa.
As per their structure they generate the best power between 20 and 80 % of load. 
So, assuming your PC is requiring a total of 300W, the the best choice is a 500W (example). 

Good Luck! :)
(Edited)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
Ok, 
will do.
I will reply soon with details
:)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb

Photo of Max Slo

Max Slo, Champion

  • 8,882 Points 5k badge 2x thumb
-I'm not a Trend Micro representative-

I see it is a Laptop right? 
I repeat: Power Supply of motherboard failure. 
Temp are OK. 
:)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
So, 
Do I have to get another motherboard because it's fried?
Photo of Max Slo

Max Slo, Champion

  • 8,882 Points 5k badge 2x thumb
I do not know. What is the exact failure will be checked by a technician.
(Edited)
Photo of lcm2122433

lcm2122433

  • 350 Points 250 badge 2x thumb
Ok!
Thank you for all your help so far,
 I'll see if I can get it checked out by a technician

Thanks,