My laptop keeps showing starting your protection

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  • Updated 2 years ago
But will not start up and run normally
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Posted 2 years ago

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TM_L, Official Rep

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Thanks for letting us know this issue. The issue could be due to a number of different factors. We suggest you to un-install and re-install Trend Micro Antivirus Security to reset the program and patterns. Here's a reference doc for the steps:
Reinstalling the latest version of Trend Micro Security program

Please let us know how the reinstall went, and we'll assist you if you still encounter problems. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the installation issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

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