My Embird program will not work and I am also no longer able to use Pinterest.

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  • Problem
  • Updated 9 months ago
  • Acknowledged
My Embird program will not work and I am also no longer unable to use Pinterest. I have had techs look into the computer and we believe that my security is what is not allowing them to work. I am very behind in work
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robynnemc

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  • totally frustrated

Posted 9 months ago

  • 1
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TM_Pat, Official Rep

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Hello robynnemc and welcome to the Community!

Thank you for letting us know about this issue that you have encountered. Apologies for the inconvenience this has caused you.

For us to further check about this issue that you are experiencing with Embird, please follow the instructions below

Temporarily Disable Trend Micro Security
  • Press the Windows button and letter "R" on your keyboard both at the same time to open the Run console.
  • Once the Run console is open, please type: supporttool
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, please go to (C) Uninstall and then click on "5. Stop all components".
  • Please wait for 2 minutes and then exit the toolkit.
  • While Trend Micro Security is temporarily disabled, please replicate the issue. If you are still experiencing the same issue with the Embird program on your computer, then the issue is not caused by the Trend Micro program.
If the issue seems to be resolved while Trend Micro Security is disabled, please try to add the Embird program on your computer in Trend Micro Security's exception list. Please see the article below for the instructions.

Configuring the Exception List of Trend Micro Security software

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Have a great weekend!

Trend Micro Home Users Community
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robynnemc

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We have tried all these steps and they will only work when Trend is exited. Been trying to fix for 2 hours 45 minutes now.
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Schiwata

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Hey, how is Pinterest getting blocked on your end?
I only see Pinterest getting blocked when Parental Control is on.
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TM_Ian, Employee

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Hi @Schiwata,

Thanks for the input. Parental Control feature may block Pinterest based on the Protection Level that was set since Pinterest, though may be classified as a "safe" website to be visited, is considered as a Social Media which is one of the categories that the Parental Control blocks to protect kids on the Internet.

Hope this information helps,
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TM_Ian, Employee

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Hi @robynnemc,

We sincerely apologize for this trouble. We noticed that you've already contacted our Chat support regarding this matter. You may respond to the emails that our Chat support will send to you from this case number: 1-1-1111808251.

For your reference, here are the possible troubleshooting steps that you may try for this issue:
  • Press the Windows button and letter "R" on your keyboard both at the same time to open the Run console.
  • Once the Run console is open, please type: supporttool
  • Doing that will open the Trend Micro Diagnostic Toolkit. Once open, please go to (B) Threats and then click on Pause User Mode-Hooking.
  • Access the Embird program and see if the issue will persists.
Thank you for the patience!

Have a great weekend! 

Trend Micro Home Users Community