My Account still has that my mobile security will expire on 24th nov 17

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  • Updated 4 months ago
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I was speaking to someone but when I had to open my account I lost her. I have activated my mobile Security but on My Account it says my Security will expire 24thNov 17
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Posted 4 months ago

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Tom Emmelot

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Hi franbaker49

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers.
What is the problem or question???

Kind regards,
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TM_Malik, Employee

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Welcome to the Community, franbaker49!

May I just ask if that's an iOS or an Android device? Just make sure to check if the serial number listed under the Trend Micro Mobile Security app's Settings is the serial number that you currently use; that would mean it's already activated. The serial number may start with letter "X".

The entry that expires on the 24th of November 2017 you see on your Trend Micro account might just be a trial version.

We'll wait for your reply. Have a lovely weekend! :)

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