My account shows active but I dont have protection.

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  • Updated 1 month ago
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When I purchased my computer from QVC it came loaded with Trend for life of computer,I cant find Trend in my computer it sends me to Mcafee to purchase protection.
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tonyharrell

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Posted 1 month ago

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tonyharrell

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Help
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TM_LouiseN, Cloud Security Engineer

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Hello tonyharrell!

Welcome to the community!

To make sure Trend Micro is installed on your computer, you can directly check it on programs installed on your computer or you can follow the instructions provided on the link below.

Opening the main console of Trend Micro Security

If Trend Micro is confirmed to be on your computer but not running properly, there might be a different security program conflicting with the Trend Micro Antivirus Security. Please click the link below and look for the programs listed and kindly removed it on your computer.

Programs to remove efore installing Trend Micro Security

In case you did not find any Trend Micro program installed on your computer, please reinstall the antivirus from the link below.

Installing Antivirus+ Security

Hope this answer will be helpful.

Trend Micro Home Users Community
(Edited)