MS Apps Slow Launch when TM is Enabled

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  • Question
  • Updated 1 year ago
  • Acknowledged
Like Jima, I upgraded my subscription, installed TM Max Security and notice that MS office 2010 products launch very slowly.  During launch the circle next to cursor is spinning, then cursor vanishes, I'm waiting - thinking about rebooting, then program will launch. Once launched program operates at normal speed. 
This is a very different behavior from near instant program launch pre-upgrade. 
With TM disabled, programs will launch instantly. 

  • OS: Windows 7 Pro
  • SST HD
  • MS Office Pro Plus 2010 

Any feedback is appreciated. 

Note: This conversation was created from a reply on: Word and Excel Documents Slow to Open with Subscription Renewal.
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  • 62 Points

Posted 1 year ago

  • 1
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Hello jedmiles !

We might need to know more about your computer setup and replicate the problem from the machine that you are using. Please contact our Trend Micro Premium Service Engineers through the details on this link.

Using the Premium Services for your Trend Micro Security software

All the best.

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