Mr Gerald Swartz

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  • Problem
  • Updated 1 year ago
  • In Progress

Hi my computer gives me a message " Critical alert from Microsoft your computer has alerted us that your computer has been infected with a virus or spyware. This virus can send personal information to hackers. We will be forced to close down your computer to prevent damage to our network. error 68d3. The window stays on constantly .

Lenovo Thinkpad Intel Core I5 vpro

OS  Windows 10

Trend Max Security 12

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Posted 1 year ago

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Hi ceptrust, and welcome to the Trend Micro Community!

Sorrytohear that you're encountering this issue.

Could you provide more detail on what is happening? e.g. error message, basic PC info. Some screenshots would also be helpful.

The prompt message is a possible Technical Support Scam message.

A Suspected Technical Support Phone Scam refers to the act of a third party (usually unaffiliated with a software vendor) who may attempt to take advantage of an unsuspecting user's concerns about malware, virus infections and other online threats in order to make money. 
You can refer on the link below about the Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams:

Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams

We'll wait for your updates. Have a great day! 

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