mpc cleaner

  • 1
  • Question
  • Updated 3 years ago
  • Answered
virus installed on my computer, installs random programs. Cannot find virus. Virus installed MPC cleaner on comp. Control panel does not see it. Task manager cannot close it. Cannot remove it. First: Why cant TREND see the virus? Second: How to remove virus and MPC cleaner?
Photo of sfmatma

sfmatma

  • 70 Points

Posted 3 years ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Official Response
@pragmatic  Thank you for helping.

@sfmatma  Thanks you for informing this issue. Like @pragmatic said, some programs are categorized by us as PUP, or potentially unwanted program/software. PUPs are not always detected as "virus", since some provide legitimate working features, that's why your installed Maximum Security did not "see" this program. Many times, PUPs are installed as a bundle with another free software that you've downloaded and installed.

Now, un-install of MPC Cleaner might not be as straight forward as removing it from Control Panel. If you'd like, we can pass you information to our support center, who will be able to work with you in-depth to investigate if any virus infection occurred and how to remove MPC Cleaner. Please let me know if you would like us to do that. Thank you.