Monthly Threats popup creates panic - no matching details in Security Report

  • 1
  • Problem
  • Updated 2 months ago
  • In Progress
For the past few months, I receive the Monthly Threats popup. This month, for example, it reported "34 threats" - naturally, such a report creates panic and I investigate the issue by clicking "View Now". However, the details in Security Report in no way match the pop-up alert - often showing "0" or "1" alert

Clearly this leaves me in great doubt about potential unreported events - were there 34 alerts as the pop-up suggested, or 1 alert as the report suggests?!
  • Ryzen 2700X
  • Window 10 64 bit
  • Trend Micro Internet Security 15.0
Here are the screenshots showing this issue

This is clearly a bug. Please fix it.

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juzzle

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Posted 3 months ago

  • 1
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TM_Reine, Employee

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Hi juzzle,

Can you also check on your Trend Micro account for the results of the Security Report. To do that please follow the instructions below:

1. Sign in to your Trend Micro account here
2. Click Resource from the menu bar of the page.
3. Click Go to Security Report to view the information. 

I'll be waiting for your response. 

~ Reine
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juzzle

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First of all, why is a Security company hosting a technical support board from "getsatsifaction.com" - all of our training, you most of all should know, is to avoid non-company domains.

Second, the link you provided simply says "something went wrong"

The only link I can find for Security Report goes to this adddress: https://www.trendmicro.com/en_us/security-intelligence/breaking-news.html?_ga=2.166702974.1702285096... (some generic report for industry).

What is going on at Trend?! The poor level of coordination for support issues is very disheartening :|

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TM_Pia, Employee

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Thank you for your feedback and suggestion, juzzle. I also apologize for the mistyped link. Here's a link on where you can log in to your Trend Micro Account:

Trend Micro Account

We are still checking on the first concern. We'llkeep you posted on this thread.

~Pia
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juzzle

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The online Security Report shows 3 Web Threats and 1 Computer thread for the period 22-April to 22-May (the latest report) - so where does the "34 threats" come from?
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TM_Pia, Employee

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Have you checked on the 'See more details' link under Web Threats Filtered and Computer Threat Found on your main console's Security Report? This will show you the number of items found per threat category. The total number of threats found in each category should be 34.

Let me know if it will match. 

~Pia