Mobile security Usage Data tracking

  • 4
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Just started receiving message "Mobile security hasn't been tracking my data for over a week" I have checked every setting, nothing has changed, why has it stopped working? Iphone 6s subscription ends July 17 and Trend Micro Internet Security.
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starry44

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Posted 3 years ago

  • 4
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TM_Dianne, Employee

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Hi @starry44 and welcome to Trend Micro Community!

Thank you for asking here and we are sorry for the inconvenience this has caused you.

Please know that we are already aware of this issue. Rest assured that we'll have a dedicated team to work on the fix. 

Thank you for your patience with us. :)

Trend Micro Home Users Community
(Edited)
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shesace

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So your saying this message is an error that is being fixed. I keep getting this same message on my Iphone every 10 minutes or so. It's very annoying.
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TM_VJ

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We apologize shesace for the inconvenience that you are currently having. We 'll get back to you once the concern has an update for the fix. 

Trend Micro Home Users Community
(Edited)
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burny60tb

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Every ten minutes Day and night. This is a problem since it wakes me up ALL NIGHT. Please send fix soon
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TM_Ian, Employee

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Hi @burny60tb!

We sincerely apologize for this trouble. Our team is working hard to have this issue fixed as soon as possible. Rest assured that we'll update you as an update has been released.

Again, our deepest apologies for this trouble and thank you so much for the patience. You may, in the meantime, try to update your Trend Micro Mobile Security app.

We hope you still have a great weekend.


Trend Micro Home Users Community
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shesace

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Have noticed today I am no longer getting the notification. 
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TM_Ferry

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Hi shesace!

Thank you for your update. Please monitor your Trend Micro Mobile Security for 24 hours.
 
If you encounter the same issue again, please don't hesitate to post again on this thread.

Thank you and have a great day!


Trend Micro Home Users Community
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starry44

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Am good now too since Saturday thank you Trend micro!!!
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TM_VJ

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Hi starry44,

Thank you for your update. We are glad that the issue has been fixed in your end. If you have a concern don't hesitate to post in our community and we will glad to assist you.

Trend Micro Home Users Community
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burny60tb

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Just started receiving this message again. You fixed it for about 5 days now it has started again every half hour all night long!
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TM_Marion, Employee

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Hi @burny60tb. I understand that you are still encountering the same issue and we apologize for any inconvenience this issue has caused you.  Please make sure that the IOS Software is updated on your iPhone 6s.

How to update the iOS software on your iPhone 6s
1. Tap Settings > General > Software Update then tap Download and Install.



Please let us know if updating the IOS software solves the problem.

 

 Thank you and have great day!

 

Trend Micro Home Users Community


(Edited)
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burny60tb

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I am still receiving the message, it has slowed to every half hour now not solved at all
(Edited)
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TM_Pat, Employee

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Hi burny60tb,

Thank you for letting us know that you still encounter the same issue. We apologize for whatever inconvenience this has caused you, and we do understand that you are a very busy person. Rest assured, we'll be updating you once we have already created a solution for this issue. 

The issue that you are encountering with the Trend Micro Mobile Security App on your smartphone is indeed intermittent. A dedicated team is already assigned to investigate and create a fix for the said issue.

Thank you for your patience. 

Trend Micro Home Users Community

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