Missing File

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Yesterday Trend Micro downloaded an update of my internet security program requiring a restart (Win 10). Thereafter I noticed the Trend icon missing from my notifications bar. Then when I click on my desktop shortcut I get the msg "The item uiWimMgr.exe has been changed or moved." I cannot find that file on my computer. I can't access my TrendMicro console. What happened?
Photo of Ilse Smith

Ilse Smith

  • 70 Points
  • confused-disappointed

Posted 2 years ago

  • 1
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,822 Points 10k badge 2x thumb
Hi Ilse, per your description, I assume the shortcut is damaged somehow during the installation.

As a suggestion, please press Windows key Windows Key + key on your keyboard to open the Settings menu, then click System > Apps & features to open the list of installed programs. Referring to this page to remove the conflicting program and confirming if your Trend Micro Internet Security is on the list.

If yes, please delete the current Trend Micro Security's shortcut and follow the steps of the OPTION 2 of this page to recreate a shortcut from Trend Micro folder; If no, please reinstall the latest version (v.11) again with this page.

It's quite a few steps to perform, but please do let us know if the above procedures work for you.

Trend Micro Home Users Community