Microsoft Visual C++ Runtime error

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  • Updated 3 years ago
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Infrequently I get a Microsoft Visual C++ Runtime error in C:\Program Files\Trend Micro\TMIDS\PwmConsole.exe 

R6025 - pure virtual function call

When I click on OK, I get a further error notice:

PwmConsole.exe - application Error
The exception unknown software exception (0x40000015) occurred in the application at location 0x000000006D19EBCA
Click OK to terminate the program

I run Windows 10 with an Intel i5-4690K with 16GB ram
Trend Micro Maximum Security 2017
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Posted 3 years ago

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TM_L, Official Rep

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Hi @cbsec, Thanks for trying Trend Micro Community!

For this issue, we suggest re-installing Password Manager to reset the program and patterns. Since we suspect the issue you're encountering is related to Password Manager, which is bundled in Maximum Security installation, hopefully, a reinstall will reset everything and remove the error. Please refer to following pages to reinstall your Password Manager:
  1.  Uninstalling Trend Micro Password Manager on Windows
  2.  Downloading and installing Password Manager on Windows and Mac
Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community

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